Streamline the organic food waste process in New York City
to increase
Duration:
3 months (2023)
Team:
1 UX Designer (me)
2 UX Consultants at Pratt DX’s Center
My Roles:
UX quantitative research and interviews;
Ideation and solution in service design;
Hi-fi prototype and user testing.
Method:
User Research,
User Interviews,
System Map, Business Model,
Role-play workshop
Project Overview
The NYC Department of Sanitation (DSNY)’s Smart Compost program encourages composting and reduces waste by providing bins and collection services for residents. The program includes an app, NYC Smart Compost, available for Android and iOS, which opens the composting bins and composts the scraps for city green spaces.
Service Design Roadmap
We planned out the entire study in 5 steps, with a research goal to uncover users’ interaction patterns and design mobile-friendly Collection experiences.
Our Solutions
A … to provide clear map navigation
easier search
to improve user’s awareness
How did we
We planned out the entire study in 5 steps, with a research goal to uncover users’ interaction patterns and design mobile-friendly Collection experiences.
